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Explore the Rules That Govern Your Account

Every account on silverexchange operates under a clear legal framework — covering how your data is held, how disputes are handled, and what rights you carry as an…

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Browse the Terms That Apply to Your Region

silverexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to silverexchange and the enforceability of these terms depend on the laws of your local jurisdiction. Where local law permits, your account is governed by the terms published on this page, and any amendments we post take effect within seven days of publication. We will

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notify you of material changes via the email address linked to your account. Payments processed through UPI, Paytm or PhonePe are subject to the terms of those payment providers in addition to ours. If a clause conflicts with mandatory local law, that local law takes precedence.
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By continuing to use your account after an amendment is posted, you accept the revised terms. Disputes arising from your account or transactions will be referred to binding arbitration under the rules stated in our dispute resolution clause below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Policy and Account Matters

If you have a question about these terms, need to exercise a data right, or want to raise a formal dispute, our compliance and support teams are reachable through the channels below.

Email Compliance Send a written query about these terms, a data-access request, or a formal dispute notice to our compliance address. We log every submission with a reference number and respond within 24 hours on working days.

Live Chat Support Chat with our support team directly through the account dashboard. Available around the clock, the live-chat channel handles policy clarifications, account-access issues and escalation requests in real time.

Written Notice For formal legal notices — including disputes that have not been resolved through email or chat — submit a written notice via the registered address listed in the contact section of your account portal.

HOW WE HANDLE POLICY

Check How silverexchange Manages Data and Account Security

Beyond the written terms, we operate a set of internal practices that shape how your account data is stored, how cookies work on our site, and how you can request changes.

Data Storage

Your account data is stored on servers with encryption at rest. We retain personal data only for as long as your account is active or as required by applicable law, after which it is securely deleted or anonymised.

Cookie Handling

We use session cookies for login persistence and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences through the settings panel in your account, and non-essential cookies are off by default.

Account Security

Two-factor authentication is available for all accounts. Suspicious login attempts trigger an automatic lock and an alert to your registered email, after which you can restore access through our identity-verification flow.

Data Retention

Transaction records linked to UPI, Paytm or PhonePe deposits and withdrawals are kept for the period required by financial regulations in your jurisdiction. You may request a summary of your transaction history at any time.

Right to Access

You have the right to request a copy of the personal data we hold on your account. Submit a data-access request via the compliance email, and we will provide a structured export within ten working days.

Requesting Changes

If any personal data we hold is inaccurate, you can request a correction through the account settings page or by contacting support. Corrections to payment-linked records may require identity verification before they are applied.

Open the Answers to Common Legal Questions

The questions below address the most common things account holders ask about rights, data handling, cookie consent and the dispute process. If your question is not covered here, reach out through the live-chat or compliance email channels.

Applicability depends on local law. Where Indian law permits you to hold an account with silverexchange, these terms govern that account in full. You are responsible for confirming that your use is lawful in your specific state or territory.

Send a data-access request to our compliance email with your registered account email as the subject. We will verify your identity and return a structured data export within ten working days of receiving the verified request.

Yes. Submit a deletion request through the compliance email channel. We will erase personal data that is not required by law to be retained, and confirm completion in writing. Financial transaction records may be kept for the legally mandated period.

Disputes are first referred to our support team for informal resolution. If unresolved within five working days, the matter proceeds to binding arbitration as set out in the dispute resolution clause of these terms.

On account closure, personal data is scheduled for deletion or anonymisation within 90 days, except for transaction records and legally mandated data. You will receive written confirmation once the process is complete.

Non-essential cookies, including analytics and personalisation cookies, are disabled by default. You can enable or disable individual categories in the cookie-preference panel found in your account settings at any time.

Yes. We send an email to your registered address at least seven days before any material change takes effect. Continuing to use your account after the effective date means you have accepted the updated terms.

Explore the Rules That Govern Your Account

Reach Us About Policy and Account Matters

Check How silverexchange Manages Data and Account Security

Data Storage

Cookie Handling

Account Security

Data Retention

Right to Access

Requesting Changes

Open the Answers to Common Legal Questions

01 Do these legal terms apply to me if I am based in India?

02 How do I request a copy of the personal data silverexchange holds on me?

03 Can I ask silverexchange to delete my account data?

04 How are disputes about my account or transactions handled?

05 What happens to my data if I close my account?

06 How do cookie settings work on silverexchange?

07 Will I be notified if these legal terms change?

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